In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work you'll do
As a Marketing Campaign Manager, you are expected to bring hands-on experience on campaign management lifecycle, including leading campaign operations teams, managing relationship with clients, and effectively delivering omni-channel communications with multiple journey touchpoints from strategy through optimization.
Gather campaign requirements, timelines, and finalizing briefing.
Coordinate with cross functional teams to drive email or SMS/Push development.
Manage the creative process if required.
Analyze provided HTML assets and revise where necessary.
Campaign configuration. Audience creation, management, and data troubleshooting (not responsible for data troubleshooting).
Quality assurance and testing of campaign.
Campaign performance tracking and reporting.
Management of campaigns and communication of time and scope.
Managing and maintaining campaign documentation.
Client and internal training on campaign monitoring and issue resolution management.
Internal and external training on the platform.
Campaign/trigger monitoring and issue resolution management.
Day to day support of specific platform and custom applications.
Active participation in internal and external calls to understand upcoming projects or campaigns.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Bachelor's degree or equivalent experience
5+ years related full time experience in customer support or client services environment.
Must have strong understanding of customer service standards.
Must have strong critical thinking skills.
Working knowledge of HTML/CSS.
Working knowledge on relational database structure.
Prior experience building email campaigns and setting up user-initiated emails using SFMC.
Should have the knowledge of the building block based designs using content builder in SFMC.
Exposure setting up data extensions and AMP scripts for dynamic coding in SFMC.
Experience building emails and landing pages using HTML, CSS, Media Queries, AMP scripts.
High attention to detail.
Experience managing a team.
Travel up to 50% (while up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).
Internal Number: 14373306
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