Born and bred in Boulder, Colorado, we are Anthem Branding — a promotional product, custom merchandise, branding, and design agency that crafts tangible connections between today’s most forward-thinking companies. Since 2006, we have been laser-focused on the role of touch in how people interact with brands. We believe the strength of a brand isn’t only in how it looks, but how it feels.
We’re looking for a dynamic, creative, and collaborative Program Manager. This individual is responsible for managing and supervising the execution of customer stores or e-commerce solutions, ensuring that they run smoothly and are completed on time and within budget. This role reports to the Director of Accounts & Creative.
Key Responsibilities
Work with Account Managers to identify store opportunities including company B2B stores, Simple Stores and B2C stores
Work with Account Managers to merchandise stores including defining product categories, uploading product details, creating user accounts, generating customer reporting
Build and launch e-commerce solutions based on customer needs and site functionality
Maintain store launch timelines and overall workflow through weekly/bi-weekly client meetings
Manage store technology platforms including BrightStores, BrightOrders, Shopify, WebJaguar and commonsku
Manage all fulfillment operations through third party logistics partners
Respond to store-related customer service requests including exchanges, returns, refunds, user permissions and technical difficulties
Coordinate inventory replenishment and update in systems
Coordinate monthly reporting and reconciliation with the Director of Operations
Train clients and staff on basic site administration and real-time reporting
Define new processes and evolve current processes and workflows-as needed
Help to grow in-house client business at least 10% every year
Collaborate with all Account Managers, with a focus on providing top-notch, creative product solutions
Maintain superior customer service levels and operational excellence
Attend meetings and calls for new clients and unique projects
Contribute to internal product brainstorming and marketing ideation sessions
Excellent verbal and written communication skills
Ability to easily learn new technology solutions and navigate them efficiently
A true technology mindset
Work effectively without close supervision
Organized, reliable and motivated
Detail-oriented and ability to solve problems
Efficient multitasking
Creative, solution-focused, client-oriented outlook
Extremely positive with a good sense of humor
Availability beyond normal business hours
Strive to improve and promote quality; provide vision and inspiration to peers and subordinates
Understand business implications of decisions
Demonstrate knowledge of competitive market technology
Develop strategies to achieve organizational goals
Uphold organizational values and follows policies and procedures
Experience
Bachelor’s or associate’s degree in advertising or related field
Minimum 2-3 years experience in e-commerce store platforms
Experience managing both individuals and teams
Proficiency in Mac platform, Google Suite, MS Excel, MS Word, PowerPoint
To apply, send a message to hr@anthembranding.com with:
“Program Manager - Your Name" in the subject of the email
Cover letter + resume, including salary requirements
NOTES:
Additional Salary Information: The starting salary for this position is in the $55-70k range depending on experience, plus Benefits. Benefits include unlimited Flexible Time Off, optional medical and dental insurance plan, fifteen (15) company holidays per year and a 401(K) program after one year of service. Anthem Branding employees qualify for base benefits effective the 1st of the month after 60 days of employment.
About Anthem Branding
Anthem Branding is a boutique branding agency located in the heart of Boulder. Since 2006, we’ve specialized in building effective brand strategies and delivering effective eye-catching designs. Our core capabilities include brand merchandise, premium quality promotional products, private label apparel and headwear, retail packaging, and visual brand identities. We’re a hard-working bunch who love what we do and love the people we work with like family.
