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The Marketing Director leads system-wide marketing strategy and execution across consumer service lines, physician-facing marketing, events, sponsorships, and retail and B2B services. The Director provides strategic direction and oversight to a multidisciplinary team focused on driving patient volume, physician referrals, brand visibility, and revenue growth across the health system’s academic medical center, community hospitals, physician practices, and ancillary businesses.
Healthcare marketing experience preferred.
The Marketing Director
Leads the development and execution of a proactive, integrated, multi-channel marketing strategy informed by data analysis, market intelligence, organizational priorities, and customer insights to strengthen brand positioning and drive strategic growth.
Collaborates closely with leaders and teams to align and execute integrated marketing and communications strategies and serves as a strategic partner to teams, physicians, clinical and operational leaders, and executives to ensure marketing initiatives align with organizational priorities and delivers measurable impact.
Leads and manages a team of marketing strategists responsible for consumer-facing marketing for priority service lines, including but not limited to orthopedics, cardiovascular services, primary care, urgent care, and specialty programs.
Ensures marketing plans are audience-driven, data-informed, aligned with access and capacity considerations, and designed to support service line growth objectives.
Oversees physician-facing and liaison marketing efforts focused on building awareness, preference, and referral relationships with community physicians and providers.
Aligns physician marketing strategies with service line priorities and broader organizational growth initiatives.
Leads strategy and governance for marketing sponsorships across the system, ensuring alignment with brand standards, community engagement goals, and business objectives.
Provides strategic oversight for internal and external events supporting brand awareness, growth, physician engagement, community outreach, and employee engagement; ensures events are purposeful, measurable, and aligned with system priorities.
Maintains knowledge of and ensures compliance with external legal and regulatory requirements related to healthcare marketing, as well as internal policies and procedures.
Oversees marketing finances; recommends effective allocation of resources and manages expenses with a focus on stewardship, efficiency, and cost containment.
Establishes, evaluates, and manages marketing vendor relationships, including oversight of request-for-proposal processes and negotiation and management of vendor contracts.
Serves as a collaborative leader, educator, mentor, and coach, fostering professional growth and high performance across the marketing organization.
This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Education: Bachelor’s degree in Marketing, Communications, Business, or a related field required.
Experience: Minimum 8 years of progressive leadership and management experience in Marketing, Communications, or a related field.
Other Minimum Qualifications: Demonstrated experience leading teams or initiatives beyond a single department level. Proven success in strategic planning, execution, and performance measurement. Demonstrated strategic thinker with strong analytical, technical, and operational skills. Highly collaborative, politically savvy, and able to influence and build relationships at all levels of the organization. Excellent written, verbal, and presentation communication skills. Strong facilitation, negotiation, and conflict resolution skills. Ability to serve effectively as a leader, educator, mentor, and coach.
Carilion Clinic is a not-for-profit healthcare organization serving more than one million people in Southwest Virginia. Headquartered in Roanoke, Carilion’s comprehensive hospital network, primary and specialty physician practices, and other complementary services deliver high-quality, patient-centered care close to home. Beginning with the transformation to the clinic model of a physician-led, integrated healthcare system, Carilion has developed robust academic partnerships with the creation of the Virginia Tech Carilion School of Medicine, the Fralin Biomedical Research Institute at VTC, and Radford University Carilion’s school for allied health sciences. Carilion advances care through education and research elements and continues to rely on the generous support of donors to advance its mission to improve the health of the communities we serve. Learn more at CarilionClinic.org.