Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Customer Relationship Marketing Senior Analyst in the Loyalty Marketing Department. As a key member of our Loyalty Marketing Department, you will support the execution and measurement of key omni channel marketing strategies, including email communications and Choice Privileges partnership marketing.
Are you a marketing expert with strong project management skills and experience in email communication? We invite you to apply today for our Customer Relationship Marketing Senior Analyst role today and #MakeItYourChoice.
Builds email campaigns within content designer tool, develops segmentation, and deploys campaigns.
Compiles performance data of promotional and partnership efforts based on established KPIs.
Assesses performance of consumer facing efforts, spanning multiple channels.
Collaborates with Business Intelligence to understand metrics, to make recommendations regarding the effectiveness and prioritization of messages and member touchpoints.
Work to develop strong, collaborative and positive relationships inside and outside of Choice.
Supports Manager with Learning Agenda activation and measurement, and as an ongoing effort, working with Business Intelligence on test design and measurement structure.
Think holistically to ensure all channels are fully leveraged to support marketing and promotional consumer-facing efforts.
Assist with the implementation and measurement of marketing campaigns including National CP promotions and partnership advertising initiatives.
Leverage industry best practices and Choice Marketing performance metrics to optimize creative campaign and implement key learnings.
Partner with the Content and Ch.com team to foster Test and Learn capabilities that push our Marketing and promotional efforts to drive incremental awareness, consideration, and revenue.
Consistently remain abreast of competitor campaign efforts, new MarTech efforts and budding Consumer facing trends to ensure Choice is remaining competitive and optimizing the omni channel marketing experience.
Your Experience, Skills & Competencies
A minimum of 6 years relevant experience in marketing/communications at an advertising agency, in-house advertising/marketing communications department, or brand management function.
Previous experience with loyalty programs or customer relationship management is required.
Bachelor’s degree in Marketing, Advertising or Communications, or related field, from a four-year college or university; or equivalent combination of education and experience, is preferred.
Good understanding and knowledge of integrated marketing communication in both traditional and new media and strong understanding of how to implement projects within an advertising and marketing environment with an understanding of compiling and assessing campaign performance metrics.
Passion for measurement and analytics, with the goal to optimize campaigns and test new capabilities.
Naturally curious around testing strategies, able to work thorough ambiguity to solve questions and launch new campaigns through MarTech capabilities.
Ability to uphold Choice’s Values & Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
This is an individual contributor role that will report to the Director, Loyalty Marketing. You will have 1 peer teammate and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Customer Relationship Marketing Senior Analyst, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in Rockville, Maryland. Less than 15 miles from Washington, DC, we’re located directly across from the Rockville Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.
Right now, our associates in Rockville, MD are working in a hybrid environment, up to four days per week in the office and working virtually the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels, and nearly 650,000 rooms, in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (Rockville, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success.