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Company Description:

Zorch is evolving the promotional products industry, streamlining purchasing, and protecting the world's most powerful brands. Zorch is the exclusive supplier of branded merchandise for some of the largest corporations in the world. Over 2 million end users’ source branded merchandise and signage through the Zorch online portal and save millions by Zorching It. Zorch developed an innovative supply chain model that eliminates redundant layers at the distributor level. Today, Zorch collaborates with trusted domestic suppliers and operates as a complete creative agency delivering exceptional on-brand products at 25% less than the competition.

Position Summary:

In the Account Manager role, you will manage an inside support team, an extended team of suppliers and the overall client relationship with our Fortune 200 client(s). This position will report directly to the SVP of Account Management. In this position, you will oversee program management and cultivate the relationship between the Client, Zorch, and Zorch Suppliers. You will develop accounts, evolve the program as needed, build new relationships, identify growth opportunities, and motivate and manage a team of on and off-site customer service representatives.

What Makes this a Great Opportunity:

• Entrepreneurial, creative organization
• Diverse clients and work responsibilities
• Be a part of a unique and collaborative culture
• Fast pace, fast growing organization
• Competitive Salary
• Hybrid position if located in Chicagoland area - 40% in-office; 60% remote
• Potentially fully remote (based on experience)

Essential Responsibilities:

• Account management, including current client needs and potential new client programs
• Account implementation, management and eStore merchandise management
• Key contact and customer relationships for critical clients
• Track and follow all orders/projects from start to finish and step in when necessary to ensure a positive buyer experience
• Provide client stakeholders with reporting
• Develop and maintain client event calendar(s)

Travel Responsibilities:

• Requires travel between 5-10%, depending on client

Success Criteria:

• Client retention, growth, and profitability
• Overall account & buyer satisfaction
• Ability to uncover new opportunities and buying groups

Basic Qualifications:

• 3 – 5+ years of sales/account management, business to business experience
• Customer relationships with multiple stakeholders from administrative to senior level
• Project Management background: ability to prioritize multiple accounts and tasks
• Strong understanding of the Ad Specialty / Branded Merchandise industry

Experience Requirements:
• Promotional sales experience (industry)
• Demonstrated account growth
• Excellent customer relationship management

Educational Requirements:
• Bachelor’s degree in business or related field, preferred