Do you enjoy a fast-paced environment where you get to provide top-notch service to a multitude of customers? Are you familiar with the use of promotional products? Do you love working with people and supplying superb customer service and support?
If you are looking for a position that is both challenging and rewarding, this is it!
As a Key Customer Specialist Floater, you will serve as the primary contact for an assigned number of our high-volume sales partners in the absence of their assigned Key Customer Specialist.
What you will do:
Create and maintain solid business partner relationships with assigned sales partners, clients, and dedicated KCS.
Identify the needs of the appropriate parties.
Monitor service levels using reports and spreadsheets.
Provide aggressive competitive pricing through research and negotiation when volume goes beyond special pricing with Star Suppliers.
Obtain quotes, and order PSA and spec samples from preferred suppliers.
Stay current with trends in the industry and provide timely and innovative solutions to customers’ needs.
Follow through on all orders, claims, and issues pertaining to the assigned sales partners, from start to finish.
Conduct research and resolve problems presented by personnel from other functions.
Identify opportunities to transfer sales or potential sales to a more appropriate business unit.
Develop knowledge of billing and receivable functions to ensure that orders are being processed accurately in accordance with unique customer needs.
Work with personnel in these areas to set up and monitor special procedures required to meet customers’ specific needs.
Provide direction to specialist functions within the department to assist in attaining goals.
What you will need:
Two or more years of progressively responsible customer service or sales or sales support experience, including handling large accounts in a service or sales capacity
Effective written and oral communication skills
Strong organizational and problem-solving ability
Strong computer skills
The ability to meet deadlines and work independently
Promotional Products Industry experience preferred
What is in it for you?
Full benefits package
Education reimbursement
Profit-sharing
401k (with a match!)
Bonuses for industry certification
Remote work opportunity is available
Full-Time Regular
M - F, 40 Hours weekly - 8:00 – 5:00 PM
Geiger is proud to be an equal opportunity and affirmative action employer.
Geiger is one of the largest family-owned and most respected companies in the promotional products industry and the largest privately held promotional products distributor in the world.Our history spans 5 generations and 3 centuries. The company was founded in 1878, when brothers Andrew and Jacob took over their father’s two-room print shop in Newark, New Jersey. A staff of 4 – the brothers, a printer, and a bookkeeper – produced a small line that included advertising calendars, fans, and greeting cards. In the early 1900s, the second generation brothers, Frank, Charles, and George added date books and diaries to their expanding line. In 1930s, Frank's two sons, Ray and Frank, led the firm into the distribution of advertising specialty products made by other companies. Meanwhile, Ray acquired the famous Farmers' Almanac™, becoming its 6th editor and tireless promoter for 60 consecutive years! In 1955, the company moved to its current location in Lewiston, Maine. Two of Ray’s sons, Gene and Peter, manage the company today. Under their guidance, Geiger has experienced unprecedented growth and success which has earned numerous business and civic honors.Each generation has enhanced and... reinvigorated the business, but the Geigers themselves are only part of the story. Some 500 talented associates work in the Lewiston, ME and field offices supporting a sales force of more than 450 promotional consultants in nearly every state and more than 50,000 customers.
