SFMC - Manager, Salesforce Marketing Cloud Business & Systems Integration
Location: Gilbert, Arizona
Internal Number: 17073588
The Marketing Technology & Transformation (MT&T) practice aligns talent, operating models, and the latest marketing technologies with data and analytics tools to personalize the customer experience at every interaction to drive business results. As a member of the MT&T practice, you will be part of a collaborative team of passionate marketing technology experts, who are working at the forefront of innovation in this space.
Work You'll Do
As a Salesforce Marketing Cloud (SFMC) Manager, you will bring considerable technical and product expertise to deliver world-class SFMC-based solutions and best practices to clients. You will be part of a dynamic leadership team that will be responsible for driving SFMC technical solutions at client sites.
Lead full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
Leading engagement planning, resource planning, and budget planning
Mobilizing and managing engagement teams, and establishing project structure and governance
Driving completion of deliverables while directing on-time, quality delivery of work
Day-to-day coaching of team members, helping staff grow to potential
Facilitating buy-in of proposed solutions from top management levels at the client
Managing internal, client, and partner stakeholders, including C-level executives
Managing engagement economics, risk, and day-to-day interactions with executive clients and sponsors
Leading business development initiatives including selling to C-level executives
Managing internal and external escalations
Supporting business development including RFP, SOW, sales cycles, pricing models, etc.
Four-Year Bachelor's Degree, MBA preferred
Minimum of 7+ years of relevant technology consulting or industry experience
Experience as lead or supervising teams and technology engagements (either on- or off-shore) including client and consulting staff
Hands-on platform experience on Salesforce Marketing Cloud, and/or other SFMC ecosystem platforms (i.e. Audience Studio, DMP, Datorama, Interaction Studio, etc.)
Experience leading full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
Understanding customer life cycles and journeys
Solid understanding of Agile methodologies
Experience with selling to C-level executives and other business development activities
SFMC Email Specialist Certification or willingness to complete
Strong communication skills (interactions with executive clients and sponsors
Potential expected travel up to 30% (due to COVID-19, all non-essential travel has been suspended until further notice)
Experience leading large, enterprise-level SFMC implementations
Desire to complete SFMC Consultant and other Salesforce and/or SFMC certifications
Understanding of, or exposure to, SFMC components (i.e. Audience Studio, Datorama, Interaction Studio, etc.)
Experience with other marketing technologies and analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.