This is a one year fixed term position (full-time with benefits).
Stanford University is one of the world's premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford's future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
As a member of the Office of Development's Digital Strategy & Services team, the Fundraising & Marketing Technology Specialist will provide technical and consulting support for Stanford University's suite of digital fundraising and communications platforms. These include marketing automation, online fundraising, digital stewardship & proposal tools, websites, and other third-party solutions.
This unique role will primarily be responsible for providing Adobe Marketo Engage marketing automation consulting services and ensuring the successful adoption and use of the platform by recently onboarded users from across the Office of Development. A successful candidate will have relevant experience building automation strategies, deploying personalized campaigns using variable data, and ensuring the health of marketing automation operations. Through effective consulting services, the building and deployment of campaigns, establishing best practices and useful documentation, this role will help realize the capabilities of marketing automation for the Office of Development.
In partnership with the Digital Product Manager, this role will also support a suite of digital fundraising and engagement platforms and ensure their effective adoption, use, and growth across the Office of Development. This role will be responsible for onboarding new users, managing access and roles, maintaining accounts, providing technical support and QA services, managing data access and migrations, and running engagement analytics reports. In addition, this role will be asked to create and manage the delivery of documentation, guidelines, and help ensure all platforms are used in compliance with data protection guidelines.
Your responsibilities include:
Provide technical and strategic marketing automation consultation services.
Manage email and landing page template development projects.
Monitor send volumes.
Identify trends impacting deliverability.
Troubleshoot campaigns, email templates and landing pages.
Manage production and deployment of select email campaigns.
Provide training and support for marketing automation clients.
Provide technical support for proposal and stewardship platforms.
Partner to support online giving platforms and client requests.
Research, deploy and manage third party digital tools and user accounts.
Work with vendors to specify and manage feature enhancements.
Contribute to marketing automation and fundraising technologies community of practices.
Manage select web projects.
Contribute to email policy administration and governance.
Manage and contribute to documentation systems and processes.
Support the setup of analytics across properties and channels.
Provide ad hoc reporting for Google Analytics (GTM), Tableau, Marketo, online giving.
A commitment to promoting and supporting an environment of diversity and inclusion.
*Other duties may also be assigned.
To be successful in this position, you will bring:
Bachelor's degree and seven years of relevant experience or combination of education and relevant experience. Experience in a quantitative discipline such as computer science, accounting, operations, finance, statistics, or engineering preferred.
At least five years' experience working with Marketo, Marketing Cloud or equivalent EMS preferred.
Working experience complying with GDPR and CAN-SPAM
Knowledge of WCAG guidelines
Excellent planning and organizational skills
Excellent oral and written communication skills
Excellent analytical and problem solving skills
Subject matter expertise for area(s) of responsibility
Expertise in computer system capabilities, business processes and workflow
Expertise in business and management computer applications and databases
Ability to understand and apply the software development lifecycle and project management techniques.
Physical Requirements *:
Sitting in place at computer for long periods of time with extensive keyboarding/dexterity; occasionally use a telephone; rarely writing by hand.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Occasionally stand/walk; frequently sitting; frequently grasp lightly/fine manipulation; constantly use a computer; rarely writing by hand; rarely lift/carry/push/pull objects that weigh up to 10 pounds.
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu
Why Stanford is for you:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or the opportunity to audit a course. Join a TEDTalk, film screening, or listen to a renowned author or global leader speaker.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
To be considered, please submit a cover letter and resume along with your online application. Your one-page cover letter should briefly describe your background in fundraising and provide examples of your experience with attention to detail, responsiveness and collaboration.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.