Director, IT Global Sales and Marketing

Job Description

Role Name:

Director, IT Global Sales and Marketing

Reports to (role):

Vice President, IT

Key Stakeholder Relationships:

• Capability Owners for assigned business/function
• Key business leadership in the assigned business/function
• IT Senior Leadership Team (SLT)
• IT Business and Shared Technology Capability Teams

Role Purpose:

The IT Global Sales and Marketing Director is the strategic liaison between IT and the business for due diligence and execution activities. The Director, IT Global Sales and Marketing has in-depth knowledge of both the business and technology in the assigned business/functional area. The role is responsible to understand the business's strategic vision, advice in the use of technology to meet business goals, assist in the prioritization of initiatives, ensure that projects align with the technology that best provides maximum return on investment / business value, and directs IT architectural alignment in support of the overall business strategy.

Key Responsibilities:

• Establish business relationship with leaders and key users in assigned responsible areas to have a thorough understanding of the business organization dynamics, strategy, priorities and key performance indicators (KPIs)
• Advise business leaders and stakeholders to shape the use of technology to achieve business goals and objectives.
• Partner with Capability Owners to develop the 2-5 year strategic technology and business roadmaps for the assigned areas
• Ability to identify highest value initiatives that can be enabled by IT Sales and Marketing and/or identify IT service gaps that are required to deliver the business needs for needle-moving results
• Provide overall visibility to the business leaders on the status of pipeline from ideation to governance approval and work with them to develop business cases for initiatives presented to Capability Owners Council for funding approval.

Initiative / Project Implementation Oversight

• Provide the oversight of all initiatives for the assigned areas of responsibilities and sit on the initiative steering committee to ensure the progress, risk identification and business value delivery throughout the implementation and post-implementation value realization.
• Articulate, document and track the business values of IT deliverables based on the roadmap defined
• Oversee and be accountable for the deliverables of the Agile Capability Team and manage the Scrum Master, BSA and Tech Lead roles

Service Performance Monitoring and Reporting

• Provide regular IT service performance update to business leadership team to align understanding of issues and constraints
• Proactively and timely communicate major service interruption with targeted audience based on the business impact areas
• Work with IT Owners to document and implement mitigation plans while keeping the business leaders informed on progress till completion

IT Business Partnership Framework - Competencies and Processes

• Provide leadership in designing and maturing assigned IT Business Partnership in the areas such as (per assignment):
  • Account Management & Relationship Management
  • Portfolio Management
  • Demand Management (e.g., Funnel Management)
  • Budgeting, Planning and Financial Management
  • Service Class Management
  • IT Strategy Planning Framework
  • Merger & Acquisition

Skills, Knowledge, Experience and Education

• Bachelors in Computer Science, Business Management, or related field. MBA a plus.
• Professional Certifications a plus (PMI, ITIL, Agile, Lean Six Sigma etc.)
• Experience: Minimum 8 years of IT and business work experience with broad exposure to various technical environments and business segments. Minimum 3 years of experience in strategic planning, business development or client management, working with a broad range of diverse and complicated business units.
• Significant project management experience
• Strong relationship, strategy, and governance skills.
• Demonstrated leadership and success in communicating with key stakeholders at all levels of the organization.
• Demonstrated skills in servant leadership in eliminating obstacles and allowing the team to do their best work.
• Demonstrated ability to balance competing requirements and interests, keep team focused on top priorities, and find ways to achieve win-win or obtain acceptance/consensus for best compromise

Temperament

• Strong teamwork, customer service and organizational skills.

• Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct.
• Demonstrate genuine interest in colleagues, the company and industry.
• Ability to adapt to, and assist colleagues to work through change and support change management processes.
• Ability to retain and convey a positive attitude in challenging circumstances.
• Strong team orientation and ability to collaborate with other IT members.
• High sense of urgency.
• Ability to support and challenge business leaders.
• Acts as a coach, thought leader and sounding board for business or function.
• Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required.
• Remain open to ideas; integrates multiple perspectives in decision-making.
• Maintain a positive demeanor during periods of uncertainty, conflict, and stress.
• Ability to influence and obtains results through others within Rockwell in a respectful way.
• Open mindset and willingness to learn and promote new philosophies to impact culture and organizational transformation initiatives.

Factors of Complexity

• Strong strategic thinking capability with the ability to develop a 2-5 year strategic plan for long term growth.
• Lead the design and development of new systems that require integration across many processes.
• Manage diverse, complex issues on a daily basis; understand the intersections and relevancy between issues to ensure actions are effective.
• Assess and evaluate trade-offs as required of various systems, resource levels, budget allocations and prioritization of initiatives to achieve 1-2 year operational goals aligned to corporate strategic objectives.
• Ability to manage and meet the varied expectations of a diverse group of stakeholders and internal customers.
• Ability to effectively lead and influence, both a direct and indirect global team managing complex projects, diverse internal stakeholders and multiple external vendors.
• Seek out and embrace relevant perspectives when assessing a situation or making a decision; demonstrate clear understanding of multiple viewpoints.
• Ability to communicate and discuss issues/opportunities in the terms of business capabilities (vs. technology)
• Leverage business insights in proposing solutions and facilitating change.
• Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible.
• Strong analytical skills; ability to distill information from disparate data sources and the capability to tell the "story" behind it, as well as recommendations for next steps.
• Stakeholder Management: The ability to work credibly with and influence the judgment of senior leaders
• Seek out new people to engage with and new sources of information that will strengthen the model, without waiting to be told to.
• Ability to take the time to review and reflect on the inputs received and the conclusions that have been made, in order to ensure quality deliverables.
• Individuals who are always thinking of new ways to apply the model to bring more insight and additional value to the business.
• Ability to bring together individuals with different perspectives and opinions and drive toward a common understanding and decision.
• Focus on the deliverable and end results based on the agreed-upon schedule and scope.
• Collaboration and Teaming: drive collaboration among divergent groups (IT functions, business groups, GPOs, etc.) to accomplish defined objectives.

Accepts Role Requirements

• Ability to prioritize and focus on the critical issues with the highest business impact and ensure proactive business communication to manage and align expectations
• Foster the environment and support of continuous learning for employees.
• Enthusiasm for relationship building and partnership across the organization at all levels.

• Values working in a team-oriented culture and building consensus with stakeholders before making key decisions.
• Actively pursues personal continuous learning, development of skills and knowledge in job-related technical and professional areas.
• Some travel may be required and conference calls outside normal working hours.

Key Performance Metrics

Direct Reports:

• Yes

We are an Equal Opportunity Employer including disability and veterans.

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