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At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
Wells Fargo's Agency Relationship Manager helps create, manage and oversee an effective marketing communications agency ecosystem. Our purpose is to meet our marketers' needs by directing the right work to the right talent at the best value for Wells Fargo. Our objective is to manage and optimize an agency resource structure for maximum creativity, speed, cost-effectiveness and clarity in decision making. This role partners with strategic sourcing to translate marketing plans into scopes of work and negotiate contracts to provide the best value for Wells Fargo; partners with our third party risk teams to ensure our engagements meet all risk regulations; and works closely with leads at our current roster of agencies to ensure that they are successfully meeting all performance and policy requirements including adherence to risk and operational policies, brand standards, internal processes and specs.
Facilitate access to agency talent and match resources to needs:
Builds and manages an effective agency ecosystem
Understands marketing needs to be able to identify/fill agency gaps
Understand roster capabilities and scope of assignments
Creates and executes a 360+ performance feedback program
Evaluates new roster models and builds business cases to analyze solutions
Builds relationships across the agency roster and keeps them informed of relevant Wells Fargo business changes
Ensure operational excellence leading with managing risk:
Is a subject matter expert on Wells Fargo Third Party policies and procedures to ensure our agency relationships meet expected requirements. This includes policies covering brand standards, third party vendor onboarding requirements, secure site hosting, information security and technology, and other applicable systems
Has the role of Relationship and Engagement Manager in the Wells Fargo Third Party Risk Information Management System (TRIMS)
Delivers actionable reporting to facilitate business decisions across internal and external agencies, including benchmarking analysis, agency scope analysis, capacity planning, utilization, and trends/insights that will lead to efficiencies, staffing recommendations and negotiation points
Standardizes and implements internal agency reporting and ROI tools to identify and capture cost savings while maintaining performance standards
Drive value by directing assignments to right agencies and supporting negotiations:
Work with marketers, leadership, risk, supply chain and agencies to build and manage retained agency contracts
Supports supply chain management on pricing and benchmark initiatives
Support marketers on their project SOW contract requests as needed
Act as point of contact for finance and accounts payable
Identify opportunities to bring work in house or other more efficient options
Preferred locations listed on job posting. Other locations within the Wells Fargo footprint may be considered. Telecommute option may be available. Salary range is determined by location of the job.
6+ years of marketing experience
Other Desired Qualifications
Degree in a related field, i.e. Advertising, Business, Finance
8+ years of marketing experience
External agency experience, either in account or operations. Must be exposed to the business side of running an agency
Need to be a self-starter, with a passion for identifying opportunities and taking an active role in a changing environment
Strong organizational, multi-tasking and prioritization skills
Experience in creating effective presentations– understands how to package information to increase understanding
Strong communicator with an ability to collaborate with marketing and agency leaders
Knowledge in scoping, compensation options and agency model options
Adaptability and partnership is key, especially working in a small department to influence a large enterprise
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo