Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo Philippines Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.
Department Overview
Marketing Digital Content Review (MDCR) Team is responsible for reviewing digital marketing content across the Wells Fargo product and digital platforms. The team works with key stakeholders to ensure customers view accurate content.
About the Role
Marketing Digital Content Review (MDCR) works directly with the line of business partners to ensure the customer is reviewing accurate and compliant content. The MDCR employee is responsible for completing all operational steps from start to finish including, securing SME, Legal and Compliance approvals and making updates before the expiration date of the digital asset. The entire process requires coordination to meet SLA requirements, attention to detail to maintain required books and records, and confidence to explain the process to stakeholders and hold them accountable to complete the work. English typically requires 60 days to complete while Spanish is around 90 days. During this time, the team member will have multiple reviews in different phases of the process. Therefore, being task oriented, organized, and providing timely follow-up are required skills of the employee we seek for this position.
Responsibilities:
Maintain and manage inventory of digital content (English and Spanish depending on the line of business), including creation and management of the calendar when content needs to be reviewed.
Learn the MDCR process and other key policies to be confident in educating stakeholders on the requirements of content review.
Apply critical thinking and problem solving when stakeholders push back on key date deliverables.
Drive content review activities in partnership with other stakeholders to meet deadlines outlined in the inventory spreadsheet.
Partner with stakeholders to ensure accuracy of content prior to the legal and compliance review.
Manage the legal and compliance review process. Track and process legal and compliance reviews across several platforms within Wells Fargo.
Engage legal and compliance to reconcile comments when needed to determine the appropriate disclosures or clarify comments.
Navigate workflow tools to complete the review and remediation process.
Communicate with the content authors to successfully publish changes on time according to the inventory tracker dates.
Coordinate remediation activities and update websites with the appropriate business partners.
Ensure proper tracking and archiving of all artifacts in the correct record retention repository.
Escalate problems to a manager in a timely manner.
Market Skills and Certifications
Essential Qualifications:
Candidate must possess a Bachelor's Degree from any reputable school or university
Ability to prioritize projects or tasks on a day-to-day basis especially in high volume season.
Can explain the escalation process and knows when to notify management (When employee cannot get ahold of SME, has concerns of content going past due, etc.)
Has an understanding of the record retention policy and knows what documents to retain as part of the process
Willing to work night shift
Ability to meet deadlines
Marketing and project management experience
Strong problem solving and decision making skills
Strong critical thinking and attention to detail and accuracy
Experience building strong relationships
Ability to gather requirements from subject matter experts
Highly refined and professional verbal and written communications.
Experience resolving and working through escalated and complex issues
Working knowledge of workflow tools
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) skills
Shift: 9:00PM to 6:00AM Philippine Time
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo
