Head of strategic and marketing operations

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

The role holder will design, develop & oversee the framework to manage the processes, resources and services required to ensure the marketing department can successfully optimise resource against its objectives, realise synergies and influence business plans as we grow on our transformation journey.

Bringing extensive experience of insight led marketing planning, the role will deliver the systematic improvement of the marketing planning process, improve our function level, team and individual capabilities, manage external agency selection, relationship management and oversight, and introduce customer and data centric processes, governance & controls to ensure we are future fit and create customer centric, data driven team who strive to deliver positive customer outcomes within our regulatory regimes.
By developing strong working relationships and leadership across Marketing and with other departments throughout the business and across the broader global organisation, this role will lead a small team sitting at the heart of Marketing within Canada Life to drive out best practise. It is a critical support area for the Marketing Director ensuring marketing plans, activity and controls are coordinated throughout the wider team and in line with the broader planning, budgeting, risk, compliance and audit cycles and activities of the organisation.
The role is responsible for composing a single marketing strategy and plan across all Marketing teams, ensuring plans optimise resource allocation. The role holder will also act as a gateway and lead marketing response to strategic projects, such as Brexit, Covid-19 response, regulatory change etc. through understanding the opportunity and demands on the Marketing team to ensure appropriate resourcing and prioritisation

Key Accountabilities