Where do you want to go? Pivot is a marketing and customer experience (CX) agency. We collaborate with people who are doing meaningful work in the communities they serve and come alongside them to help their organizations grow and thrive. We accomplish this by assisting organizations in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers. We have four practice areas:
Broadband Marketing
Broadband CX
Broadband Vendors; and
Nonprofits
We also love ice cream, because of ice cream.
ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES AS ASSIGNED):
The Marketing Consultant is responsible for providing excellent account management and marketing support to multiple client accounts in the telecommunications sector.
“Owner” of Pivot’s relationship and serves as the primary point of contact with their clients.
Understands client situation and takes on client’s challenges and opportunities as their own.
Develops and implements marketing strategies to meet client’s marketing objectives.
Job Duties/Competencies:
Takes a leadership role in providing a positive experience for Pivot clients.
Able to manage large, multi-faceted client projects with minimal guidance.
Understands client situation and takes on client’s challenges and opportunities as their own.
Identify, develop, and evaluate marketing strategy based on knowledge of client objectives, market characteristics, and other situational factors.
Develop and implement product launch and/or marketing campaigns, including strategy, creative brief, budget, media schedule, and ROME (return on marketing expenses).
Provide advice to improve clients’ marketing efforts. May include recommendations on pricing, tactics, channels, messaging, design, and/or other marketing topics.
Manages/delegates task effectively, overseeing other members of the account team and project management, including Asana or other tools.
Work with the Pivot team to get client projects produced on-time and of high quality with final responsibility for client approval and satisfaction.
Experience managing digital marketing programs, including but not limited to email, social media advertising, and SEM.
Develop ad copy autonomously or in collaboration with the Pivot team.
Brainstorm marketing ideas and new campaign concepts autonomously and/or in collaboration with the Pivot team.
May be asked to serve as Pivot’s subject matter expert (CPNI, specific product or marketing tool, etc.).
Takes initiative to educate and recommend other Pivot services that would be beneficial to clients.
Stays informed on market trends and developments.
Other duties as assigned by the director of marketing services.
Supervisory Responsibilities
There are no supervisory responsibilities with this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
B.S. Marketing, Advertising, Communication or equivalent experience.
5 or more years’ experience required in marketing, advertising, communications, PR or related for a telecommunications company.
Language/Communication Skills
Excellent communication and presentation skills for successful interaction with all levels of management, employees, clients and the public.
Excellent verbal and written communication skills.
Proven ability to build strong relationships with clients
Computer Skills
Expertise in Word, Excel and PowerPoint.
Other Skills & Abilities
Strong understanding of customer and market dynamics.
Ability to maintain confidentiality.
Physical Demands
Willingness to travel (up to 25%).
NOTES:
Telecommuting is allowed.
About Pivot Group
Pivot Group is a growing marketing agency with a talented team and deep broadband industry experience. We offer professional services including marketing, research, and customer experience training.
Pivot was founded in 2004 and we’ve been growing ever since. The formula that drives our success is simple: hire talented people who care and focus on helping our clients instead of making money off clients. Is there a better indicator of the value we provide than our very low client turnover rate? Most of our first clients are still our clients and our retention rates blow away the industry average.
We are a group of dreamers and hard workers who love telling our clients’ stories. We also love pizza. Because pizza.
