Pro Imprint, a leader in eCommerce is looking for a motivated and well-spoken Business Development Team Leader to join our team.
With 12 successful websites including proimprint.com, cmagnets.com, sunglassville.com, and usumbrellas.com, Proimprint has grown at an amazing pace providing many opportunities to grow professionally. Between 3 locations, Proimprint has a team of approximately 160 employees. We actively promote a diverse mixture of team members with the results being a very optimistic and spirited group of people.
The Business Development Team Leader will manage a team of 8-12 people and will be responsible for converting and completing customer's web orders. The ideal candidate will need to be efficient while managing high volume of orders. Problem solving is a must as the Business Development Team Leader will help and direct the team to provide the best solution to the Customer. The type of person we're looking for is able to multi-task, support their team members as they work with customers, and maintain a healthy, motivating atmosphere.
Responsibilities:
Supervise day to day activities in customer service. Ensure staff members are achieving desired service levels, providing regular performance feedback.
Create and implement effective customer service procedures, policies and standards
Develop customer satisfaction goals and coordinate with the team to meet them on a daily basis
Keep accurate logs of department expenses and customer accommodations
Collaborate with cross functional teams to identify break downs in process and ensure a seamless omni-channel experience
Assess service level statistics and prepare detailed reports on findings.
Analyze trends in consumer issues and make suggestions for policy updates and website enhancements.
Answer staff members questions, guiding them through difficult calls and diffusing angry customers
Assist customer service staff with duties during times of high volume
Background and Drug tests are performed during hiring process.
minimum High School Diploma (Bachelor's Preferred)
4+ years work experience in a customer service position
2+ years work experience in a sales position
Outstanding communication skills, both written and verbal
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
Must demonstrate excellent leadership and interpersonal skills
Demonstrated ability to work in a high order volume environment
Experience supervising at least a 4 person team
Ability to lead and motivate a team to perform at their best
Proven track record of commitment to previous positions
About Pro Imprint
Direct Promotionals (Pro Imprint), a leader in eCommerce is looking for a motivated and well-spoken Business Development Team Leader to join our team.With 12 successful websites including proimprint.com, cmagnets.com, sunglassville.com, and usumbrellas.com, Proimprint has grown at an amazing pace providing many opportunities to grow professionally. Between 3 locations, Proimprint has a team of approximately 160 employees. We actively promote a diverse mixture of team members with the results being a very optimistic and spirited group of people.The Business Development Team Leader will manage a team of 8-12 people and will be responsible for converting and completing customer's web orders. The ideal candidate will need to be efficient while managing high volume of orders. Problem solving is a must as the Business Development Team Leader will help and direct the team to provide the best solution to the Customer. The type of person we're looking for is able to multi-task, support their team members as they work with customers, and maintain a healthy, motivating atmosphere.Benefits: Medical/Dental/Vision, Vacation/Sick Paid Leave
