Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
The team will be supporting Annual Content Review for the MDCR team. The Team will work with many Wells Fargo partners across marketing, lines of businesses, and Legal and Compliance to ensure existing content published through our digital channels is current and accurate. They will also evaluate changes and manage necessary content remediation. The completion of the annual content review is documented within the MDCR inventory and documents/approvals filed in the applicable record retention repository for the line of business. The team may perform a combination of these functions:
Tracking and processing compliance reviews across several platforms within Wells Fargo (public, internal, and secure).
Maintaining and managing inventory of digital content to be reviewed, including creation and management of the calendar when content needs to be reviewed.
Engaging with key Digital Experience partners and OC Marketing partners to ensure accuracy of content.
Managing the Legal and Compliance review process. Engaging Legal and Compliance to reconcile comments when needed to determine appropriate disclosures or clarify comments.
Coordinating any remediation activities and updating websites with appropriate Digital partners
Navigate review workflow tools and remediation systems.
Engage content authors in the remediation phase when needed.
Ensure proper tracking and archiving of all artifacts in the correct record retention repository (Aprimo or cMAX).
Utilize Hanzo to determine URLs not in MDCR inventory, pull URL request, or track daily crawls of WF.com.
Market Skills and Certifications
4+ years of experience in one or a combination of the following: marketing, digital marketing, digital platforms, social media or online content review along with 1+ years of leadership experience
1 -2 years of project management experience
At least a Bachelor's Degree in any stream
Proven leadership and communication skills, with ability to train/mentor/coach employees
Strong analytical and critical thinking skills combined with strategic business focus
Excellent verbal, written, and interpersonal communication skills.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information and maintain professional etiquette under pressure.
Ability to exercise independent judgment to identify and resolve problems
Customer service focus with the ability to analyze and research moderately complex issues.
Ability to adapt to a rapidly changing environment, manage tactical or strategic initiatives, achieve high production and quality standards, and manage to production goals, deadlines, and various metrics.
Amenable to work on a night shift schedule
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Internal Number: 49537BR
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo