Associate Director, CRM: Sales Cloud and Marketing Cloud, ExEd-IT

Harvard University Business School

Details

Posted:

January 3, 2020

Location:

USA - MA - Allston

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Salary:

Open

Type:

Full-time

Many HBS employees are eligible for Flexible Work Arrangements, which may be explored during the interview process.

Cover Letter is Required.

Culture of Inclusion: The work and well-being of HBS are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more.

Explore HBS Work Culture at http://www.hbs.edu/employment/ and learn about other Employment Opportunities.

Follow us on Twitter @HBSJobs

Harvard Business School will not offer visa sponsorship for this opportunity.

Salary Grade: 058

Union: 00 - Non Union, Exempt or Temporary

Preference will be given to candidates with relevant IT experience and significant experience with Salesforce Sales Cloud and Community Cloud.

A strong candidate will show:

Salesforce Sales Cloud System Administrator and Community Cloud certifications, strong knowledge of Salesforce developer skills, and familiarity with Salesforce application products. Mastery of Salesforce profiles, permissions and roles.
Experience managing Salesforce Sales Cloud releases and all aspects leading up to a release: developing roadmap, prioritizing work, defining requirements, reviewing solutions, outlining test plans, overseeing deployments and communicating release progress to end users.
Strong analytic skills essential in developing, reading and communicating data issues. Ideal candidate will understand relational database fundamentals and demonstrate experience with SQL and reporting tools. Experience mining data, developing analysis and presenting findings.
Excellent communication in a variety of methods keeping the stakeholders well informed. Strong customer service experience including presentation and training skills. Experience working with outside vendors.
Experience managing direct reports.

EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Internal Number: 51399BR

About Harvard University Business School

Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.

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Associate Director, CRM: Sales Cloud and Marketing Cloud, ExEd-IT

Harvard University Business School

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