JPMorgan Chase is a leading global financial services firm with assets of $2 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. The firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients. Our Structured Products cover the full range of asset classes, including equities, credit, interest rates, currencies, commodities, funds and alternative investments. These investments can provide different levels of principal protection, asset linked coupons, opportunities to hedge or diversify risk, access to markets that may be inaccessible and management of credit exposure. Our Notes, Certificates and Warrants are purchased by clients in locations across Europe and the Middle East including Switzerland, Austria, Germany, Italy, Luxembourg, UK and Scandinavia. The role provides the opportunity to gain invaluable insights into Investment Bank Middle Office Operations and related systems across a wide range of asset classes, with unique exposure to Front, Middle and Back Office teams and external agents. The successful candidate will be part of a team delivering Client support for the Equity Derivatives marketing business. The primary functions will focus on day to day interaction, facilitation and execution (pre/post) for client related activity. The successful candidate will join the Marketing Support team. The role will have extensive client interaction as well as opportunity to develop a deep understanding of products, internal systems, processes and support teams. Candidates will need to have a clear understanding of trade flow management and knowledge of the confirmation, settlement, P&L process would be advantageous. Additionally, the Marketing Support/Client Service agenda is challenging and evolving as new products and systems develop. Candidates will be expected to play key roles in developing new process and opportunities. This role will involve daily interaction with clients, middle office and operations groups globally as well as frequent interaction with technology and project delivery teams. Primary Responsibilities include:
Day to day management coordinating all aspects of Operations Service delivery to the client.
Partnering with clients to understand business and service needs.
Validating client requirements versus service offered and implementing support processes.
Working closely with Middle Office managers to coordinate trade migrations and review control framework and procedures relating to the businesses involved.
Working closely with the Business (Desk Heads, Global and Regional Business Managers) to understand submission framework and issues and challenges of any projects.
Ensuring that all operations reconciliations and controls are cleared with no outstanding items in a timely manner.
Acting as escalation point for any service issues.
Ensuring all operational and technology issues are logged, monitored and progressed, with responsibilities and ownership cross location and cross product.
Fully understanding and communicating with clients surrounding client reporting/statements.
Fully owning the relationship with counterparts / clearing brokers / exchanges etc.
Responsibility for managing and maintaining client BAU activity (mainly T based).
Co-coordinating with downstream teams to ensure that all T+1 client exception capture / matching and trade input is captured.