If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Global Marketing uses creativity and business flair to help drive top-line revenue growth for our Global Businesses by optimising marketplace opportunities, our brand strength and customer insight.
We are currently seeking a high caliber professional to join our team as Social Media Analyst .
Real time monitoring of social media chatter for HSBC and its subsidiaries including identification of security threats and reputational issues which could be brand damaging
Monitor social media chatter for indications of potential issues with banking channels with appropriate escalation to IT Incident management team
Real time branch feedback and e mail alert set up and management
Consultancy for response team where nonstandard queries and customer interactions require engagement
Using social analysis platforms to identify key data points, information and insights to support business decisions and help resolve challenges
Creation of ad hoc insight reports on broad and varied topics to support global business area
Fluent in Cantonese, Mandarin and English
Familiar with all social media platforms as well as the social media landscape in Mainland China
Bachelor's degree in Marketing, Communications or Computers or related disciplines
Experienced in data analysis and presentation
Comfortable with multitasking and working under pressure
Ability to work independently
Motivated and self-driven
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Internal Number: 5847136
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